Refund policy

Your satisfaction with our products is our priority. We designed this policy to be clear and fair, taking into account the special nature of skincare products.

When can a product be exchanged or returned?

You can submit an exchange or return request within [48 hours] of receiving your order in the following cases:

1. Receiving an item that does not match your order

If you receive a product different from what you ordered, contact our customer service team within the stated period and we will replace it with the correct product at no extra cost to you.

2. Receiving a damaged or defective product

If the product arrives damaged or has a manufacturing defect, contact us within the stated period and attach photos or a video showing the condition. We will replace it or refund its full value at no cost to you.

3. Wanting an exchange or return for personal reasons

You can request an exchange or return provided the product is sealed in its original packaging and has not been opened or used. In this case, the customer bears the delivery fees for the exchange or return.

Non-returnable products

To protect health and public safety, no product that has been opened or used can be returned or exchanged, unless there is a proven manufacturing defect. This condition applies worldwide to skincare products to ensure that only sealed, intact products reach all our customers.

How to submit a request

  1. Contact our customer service team on WhatsApp: 07825757575 within the stated period.
  2. Send us your order number and the reason for the exchange or return, with photos or a video of the product if possible.
  3. Our team will review the request and reply within [24 - 48 hours].
  4. After approval, we arrange collection of the product and complete the exchange or refund.

How refunds are issued

Refunds are issued via [cash with the courier / Zain Cash transfer / wallet credit] within [one week] of us receiving the returned product and checking its condition.

Tip on receipt

We recommend inspecting the package as soon as you receive it from the courier, and recording a video as you open it. This makes it easier and faster to process any exchange or return request.

For any questions about this policy, contact us on WhatsApp: [07825757575]