Privacy policy

Welcome to the Vivian website [www.vivianskin.com], operated by Al-Ittijah Al-Awwal General Trading Company. We are committed to protecting your privacy and keeping your personal data secure. This policy explains how we collect, use, and protect the information you provide when you use the website.

1. Information we collect

Information you provide directly:

  • Name
  • Phone number
  • Delivery address (governorate, area, and nearest landmark)
  • Email address (if any)
  • Any information you send when you contact us

Information collected automatically when you browse the website:

  • Internet Protocol (IP) address
  • Browser type and operating system
  • The pages you visit and the time and date of your visit
  • Cookies and advertising measurement tools such as Meta Pixel and TikTok Pixel, used to improve your experience and measure the performance of our campaigns

2. How we use your information

  • Processing your orders and delivering them to you
  • Communicating with you about your order (confirmation, updates, customer service)
  • Improving our products, services, and your shopping experience on the website
  • Sending offers and marketing updates (you can ask us to stop at any time)
  • Analyzing website usage and measuring advertising effectiveness
  • Protecting the website and preventing fraudulent activity

3. Sharing information

We do not sell your personal data to anyone. We may share it only in the following cases:

  • Delivery companies, to deliver your order (name, phone number, address)
  • Technical service providers who help us operate the website, who are bound to keep data confidential
  • Advertising platforms (such as Meta and TikTok), as aggregated measurement data to improve our campaigns
  • Where required by law or in response to legal proceedings

4. Cookies

We use cookies to improve your experience, remember your preferences, and measure website performance. You can disable them in your browser settings, but this may affect some features of the website.

5. Data security

We use appropriate technical and organizational measures to protect your data from unauthorized access or use, and we limit access to employees whose work requires it.

6. Your rights

  • Access the personal data we hold about you
  • Request correction, update, or deletion of your data
  • Stop receiving marketing messages at any time

To exercise any of these rights, contact us using the details below.

7. Third-party links

The website may contain links to other websites or platforms. We are not responsible for their privacy policies, and we advise you to review them when you visit.

8. Updates to this policy

We may update this Privacy Policy from time to time. Your continued use of the website after any update is considered acceptance of it. We recommend reviewing this page regularly.

9. Contact us

For any privacy-related inquiry:

  • WhatsApp: 07725757575
  • Email: info@vivianskin.com

By using the Vivian website, you agree to this Privacy Policy.

Last updated: 6-9-2026